Terms of Use (EULA)

1. Who provides the service

ZOIA is an application provided by Aven Labs di Daniel Matei (sole proprietorship), Sommariva del Bosco (CN), Italy · VAT 04209500042 · Tax code DNLMFL02H26I470S · certified email mateidaniel@legalmail.it. By using the app you accept these Terms; if you do not accept them, please do not use ZOIA.

2. What ZOIA does

ZOIA helps you manage your pets' lives: digital health booklet, reminders, documents, an AI assistant and the Lost Pet SOS feature with geolocation and chat. The service is provided "as is", with no guarantee of results.

3. Your account

You are responsible for the accuracy of the data you enter and for keeping your credentials safe. You must be at least 14 years old (or have the consent of a parent or guardian). Unlawful or fraudulent use, or use that harms other users, may result in suspension of your account.

4. Acceptable use

You agree not to misuse the SOS feature (false alerts), not to upload unlawful content or third-party content without the right to do so, and not to attempt to access other users' data or compromise the service.

5. AI assistant and SOS — limitations

The assistant and AI features provide general information and do not replace veterinary advice: for your pet's health, always consult a professional. The SOS feature helps spread an alert among nearby users but does not guarantee that your pet will be found.

6. Points and rewards

Points awarded (e.g. for sightings) have purely symbolic value within the app. They cannot be converted into money or transferred, and may be adjusted or reset in the event of abuse.

7. ZOIA Pro subscription

ZOIA Pro is an auto-renewable subscription that unlocks the AI features (document and health-booklet scanning, automatic form filling, AI assistant). Two durations are available:

• Monthly — €9.99 per month
• Yearly — €99.99 per year

A 3-day free trial is offered. When the trial ends, the subscription starts automatically at the price of the selected plan. Payment is charged to your Apple Account at confirmation of purchase and renews automatically at the same price unless cancelled at least 24 hours before the end of the current period. No charge is made during the free trial.

You can manage or cancel your subscription at any time in your App Store account settings (iOS Settings → your name → Subscriptions), or in the app under Settings → Edit profile. If you cancel, the plan stays active until the end of the period already paid for. The prices shown apply to Italy and may vary by territory according to App Store pricing. All non-AI features remain free for everyone. Refunds are handled by Apple at reportaproblem.apple.com.

8. Reviews and public content

By posting reviews, ratings or photos of places, you declare that you have the right to do so and undertake to post truthful, non-offensive content in line with our community guidelines. Content that breaches the rules may be hidden or removed and, in the event of repeated violations, your account may be restricted.

9. Content and ownership

The content you upload remains yours; you grant us only the technical licence needed to display it (including public reviews) and, during an SOS, to make it visible to users within the alert radius to help find your pet. The ZOIA software, brand and design remain the property of the provider.

10. Liability

To the extent permitted by law, the provider is not liable for indirect damages or loss of data arising from use of the app. Nothing in these Terms excludes mandatory liability under the law or the rights granted to consumers.

11. Deleting your account

You can delete your account at any time from the app, under Privacy & data: your account and data are permanently erased. We may suspend or discontinue the service with notice.

12. Sitter service (marketplace)

ZOIA offers a section that connects pet owners with independent pet sitters. ZOIA is a technology intermediary: it does not itself provide the pet-sitting service, is not a party to the contract between owner and sitter, and is not the sitter's employer.

• The sitter is an independent provider, solely responsible for the service, for complying with applicable rules and for their own tax and insurance obligations.
• Identity verification: to activate a sitter account we verify email, an identity document, a selfie and the tax code, with manual review. Verification reduces risk but is not a guarantee of suitability or reliability: the owner chooses the sitter at their own responsibility (we recommend a first meet-and-greet).
• Bookings:the owner's request and the sitter's acceptance create a direct agreement between the two parties. Terms (times, place, cancellations) are agreed between owner and sitter.
• Payments: where available, payments are made through an external payment provider (not through Apple in-app purchases, as this is a real-world service). ZOIA retains a commission on those payments. Payments made off the platform (e.g. in cash) are permitted but occur entirely at the parties' own risk, without the platform's protections and guarantees.
• Shared data: during the relationship the owner shares with the sitter the data needed to care for the pet (profile, health data, care journal, and the location during walks recorded by the sitter). See the privacy policy.
• Reviews and reliability: owners can review sitters. ZOIA may suspend, restrict or remove a sitter account in case of misconduct, reports or seriously negative ratings, to protect the community.

To the extent permitted by law, ZOIA is not liable for damages, losses or breaches arising from the service provided by the sitter or from users' conduct. Mandatory consumer rights remain unaffected.

13. Governing law and jurisdiction

These Terms are governed by Italian law. For consumers, the competent court is that of their place of residence or domicile. For data processing, see the app privacy policy.

14. Contact

For support, write to support@aven-labs.com or visit our support page.